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Topic: Length.. - part 19
Totage's photo
Sat 04/02/11 07:30 PM

she said the only option is to disable firewall. there is not an option to disable avg totally toto


Tell try that. If it doesn't work, there should be an exit option when she right clicks the AVG icon in the system tray.

no photo
Sat 04/02/11 07:31 PM
no exit option, but she was told to delete the google chrome and she did take it off

Totage's photo
Sat 04/02/11 07:34 PM
Edited by Totage on Sat 04/02/11 07:37 PM
That shouldn't interfere with a connection though. AVG might be blocking something. In the start menu, programs, go to AVG and open it, and she should be able to shut it down from there.

That's weird, there should be an option when she right clicks the AVG icon in the system tray.

You know what? Is there any other security software on the computer?

Sneaksintoyourheart's photo
Sat 04/02/11 07:37 PM
hey guys if AVG is blocking her by getting on line an u can turn it off or anything tell her to just uninstall it to see if she can get online some times programs like that do that..

no photo
Sat 04/02/11 07:37 PM
Edited by esebulldog on Sat 04/02/11 07:37 PM
actually i had connected the lap top to the internet by my home telephone line, got on line, downloaded avg, went to mcdonald's, got on line (wifi) there, downloaded google chrome, then went to waco. once i got there it would not load the page

Sneaksintoyourheart's photo
Sat 04/02/11 07:38 PM
what service does she use to get online ESE?

stefy's photo
Sat 04/02/11 07:40 PM
good
we need more help sneak
we cant figure it out

no photo
Sat 04/02/11 07:40 PM
the service is provided by the facility where she lives, it is a wifi connection that she was using with the previous lap top she had

Sneaksintoyourheart's photo
Sat 04/02/11 07:41 PM
sometimes it depends on what service she use she may have to uninstall the new programs that ese put in an see if they will get online with out that he should of just waited an done it all at her house..

Sneaksintoyourheart's photo
Sat 04/02/11 07:41 PM
what happens when she clicks on the wfi connection does it ask for password stuff? an what page won't load ?

no photo
Sat 04/02/11 07:42 PM
ok, she is trying to uninstall the avg, but it is not going without a fight. the lap top is taking a while to delete it

no photo
Sat 04/02/11 07:42 PM
Edited by esebulldog on Sat 04/02/11 07:45 PM
the wifi does not ask for a password, it just shows that it is connected. and the windows internet explorer page won't load

Sneaksintoyourheart's photo
Sat 04/02/11 07:43 PM

ok, she is trying to uninstall the avg, but it is not going without a fight. the lap top is taking a while to delete it
ya just have her delete what u did that may help if she can get back online after all that then she good to go i don't really like AVG i use zone alarm

no photo
Sat 04/02/11 07:44 PM
ok it's done. she has to restart it now

Goofball73's photo
Sat 04/02/11 07:44 PM
AVG is da devil!

Sneaksintoyourheart's photo
Sat 04/02/11 07:44 PM
hopefully that is all it was avg doing something hopefully she will be able to connect now

Sneaksintoyourheart's photo
Sat 04/02/11 07:45 PM

AVG is da devil!
I thought u was the Devil lol

no photo
Sat 04/02/11 07:46 PM
ok she started back up and now it's telling her that her computer might be at risk

Sneaksintoyourheart's photo
Sat 04/02/11 07:47 PM
ok that good she don't need to worry bout that yet she can turn that off we just wanna see if she can get online first

no photo
Sat 04/02/11 07:47 PM
ok now it says internet explorer is currently running without add ons

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