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| Topic: Customer Service... What's That? | |
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The person who made up the term Customer Service is the same one who invented the term Military Intellegence.
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The person who made up the term Customer Service is the same one who invented the term Military Intellegence.
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Everywhere I have went today the customer service was lousy. I went to the library asked for help in finding something after I tried on my own. The librarian was mad because she had to get off the internet. I'm thinking, WTF is your problem, that's what they pay you for. I went to the store, and something I picked up would not register in the computer so someone had to go find the correct price. They had an attitude about that. At the docs office, the nurses no longer make appts. for referrals. When you do it on your own the referral docs receptionist asks why didn't your doc call us. I say, That's a good question. But I can't answer that. The only place that the customer service was decent was the gas station. The clerk was very nice and polite. I seems I lucked out. My question is have you noticed the decline in courteous customer service? Gas stations...we HAVE to be polite, or we get fired. 
Not really, but more often than not we are polite because our job is that damn easy. Think about it, librarian has to sequence all of the books in a catalog according to the alphabet, bigger stores have to walk clear the hell out to the end to figure out the price, and doctors sweat when they do surgery...what do we clerks do? Smoke weed and help the customers.
it's funny you mentioned the library... they had at least 8 people working today, and not one of them was doing ANYTHING Maybe Russians took over that library and were secretly plotting to destroy all of the books and didn't know how to help you? Or that could just be my overactive imagination... it would not surprise me
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Everywhere I have went today the customer service was lousy. I went to the library asked for help in finding something after I tried on my own. The librarian was mad because she had to get off the internet. I'm thinking, WTF is your problem, that's what they pay you for. I went to the store, and something I picked up would not register in the computer so someone had to go find the correct price. They had an attitude about that. At the docs office, the nurses no longer make appts. for referrals. When you do it on your own the referral docs receptionist asks why didn't your doc call us. I say, That's a good question. But I can't answer that. The only place that the customer service was decent was the gas station. The clerk was very nice and polite. I seems I lucked out. My question is have you noticed the decline in courteous customer service? Gas stations...we HAVE to be polite, or we get fired.
Not really, but more often than not we are polite because our job is that damn easy. Think about it, librarian has to sequence all of the books in a catalog according to the alphabet, bigger stores have to walk clear the hell out to the end to figure out the price, and doctors sweat when they do surgery...what do we clerks do? Smoke weed and help the customers.
Perhaps it's the weed that makes you all so mellow? |
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