Topic: mail delete bug
sander267's photo
Fri 10/25/13 02:16 PM
When I delete 1 message . It deletes all for some reason. Mobile site

Journeyman236's photo
Fri 10/25/13 03:21 PM
There is a select all box above the delete selected button on the mobile site. You may have hit that by mistake. I've done it but it will only delete the ones on that page.

sander267's photo
Fri 10/25/13 03:29 PM
Edited by sander267 on Fri 10/25/13 03:30 PM
I know that. I checked the top message. And I make sure not to hit check all. Still deletes all tho and sometimes leaves 1 message.

yellowrose10's photo
Fri 10/25/13 03:39 PM
Hi sanders,

Yea that is happening to me too.

Thank you for notifying us. The site will look into it.

Kim

sander267's photo
Mon 11/04/13 10:38 PM
It still does it.

Christine078's photo
Wed 12/18/13 02:45 PM
Yep, same here. I delete one message and it stays and another one altogether goes!!!!

no photo
Thu 12/19/13 04:49 AM
Ja,I have this too..I delete a msg,and I actually get a"deleted" resonse,but the mail is still there!!

charles's photo
Fri 12/20/13 01:46 PM
Thanks for your patience, guys. I think what is happening is that when you delete email on the mobile site, you delete all messages from that thread. The mobile site may be different from the full site in certain functionality, and this would be one of the differences.

*edit*
Newbiechick, I'm not sure what is going on in your account, but we can test it if you give me a specific email to delete.

no photo
Sat 12/21/13 10:36 AM
The two emails in my"sent" box...both threads refused to go!!

Thanx Charles!

charles's photo
Mon 12/23/13 01:27 PM
I was able to duplicate the issue with your account, Newbiechick. I'm going to leave the conversations there, if it's okay with you, so that we have another good test case.

no photo
Mon 12/23/13 10:29 PM

I was able to duplicate the issue with your account, Newbiechick. I'm going to leave the conversations there, if it's okay with you, so that we have another good test case.


Ha ha haaa...okeeeeeiii Charles!

But Thank you!

Happy Holidays to you and yours!