I recently changed my o/s from vista to 7. When I did this I neglected to disable this computer as my primary, so now itunes reads this an entirely different computer. The problem with that is that I cannot sync any of my music or update the software on my itouch or I will lose everything and technically my other computer does not exist.

Does anyone know how to orphan my itouch? The help from apple doesn’t really address my situation so they are no help. All they tell me is for me to load the music manually, but who the hell wants to do that every time there is an update or every time you purchase new music?

i thought you did it from itunes... cant you reload itunes and set it up the same? re download itunes, delete the old one and reinstall it.

i tried to reload it and start over, but it still has the old one as the primary when i tried to update the software....they (apple) tell me you can only delete the primary from the primary...ugh!

K ... Do ya have an Apple Store in your town???

They are ever such savvy, helpful geeks - they ALWAYS sort me out!

GL ... Solid Apple fan, but I'm a techno dweebtard ignoramous extraordinaire to the nth degree!

Hello kc0003.

I am msmyka from Tech Support.


I will now attempt to help you with/ resolve your issue.


Stand By.

well i don't have one close....unfortunately.

can't help but wonder why this is even an issue, damn control freaks!

sweet!!!!!!

just don't treat me like Darla did...she was little help and tried to convince me that it wouldnt be so bad to manually load 1200 songs...

kc0003,

Are your music files missing or do you just need to grant your "new" computer access?

my music is on the itouch, but not in my library

i need to make my new computer the primary....

This is great ... : ... I need some popcorn ... ... I like to watch ...

butter or no butter

and what to drink?

You are a bonehead for not making a back up of your files.

If you want to transfer from the ipod to the computer you will need to get a program such as this - http://www.copytrans.net/

Good job on that one.

You always have to have a copy of the files on your computer.... your ipod will not work as a transfer device.

i do have them backed up on an external hard drive, but i cannot disable the old computer because it won't let me do that now.

Oh, you heard me ...


... ... That was 'sposed to stay in my head "bonehead"


Ummm, that was too ...

Miss Myka (tech helper extraordinaire)

I wanted to take this opportunity to express my sincere gratitude and appreciation for your assistance in correcting my recent misfortune with my itouch music player. All of the other customer service reps seemed to be unable or unwilling to understand my dilemma, but you were much more patient and thoughtful. Thank you for that.

Your knowledge and familiarity with, not only the product, but the technical aspects of the entire troubleshooting process was quite impressive. I have sent a letter to Apple and to your department head commending you on your efforts. Maybe with this in combination with your hard work and determination with launch you all the way up to a supervisory position or at the very least earn you a nice 3 to 5% pay increase….you sure deserve it.

Once again, thank you for helping me find a solution to my problem.

Sincerely,

Kevin *****

You are welcome. I'm so happy I was able to resolve your issue.

Would you be willing to take a short survey about the service you received?