Hello! I'm new on this app and i'm having problems. The "Find Matches" folder is completely frozen, not working at all. The only thing I can see is an empty frozen pic and it doesn't let me click on it. The other folders work ok.
I sent an e-mail to customer service and Ardie H. Butron suggested me to do these two things:
1. If you're using the desktop, please try to log off and clear your cache.
2. If you're on iOs / Android devices, please delete the old app and reinstall.
I did it and nothing changed. Have you ever had this kind of problems? Can you help me to solve this? Thank you!

Yea...ditch the app and access the site directly and see if that helps....

Thanks! But it didn't work.

What's your setup/hardware?
Are using a phone?
Is it windows?/android?/apple?

Are you using g a computer?/laptop?/netbook?

Is it on windows?if yes which windows?

Is it on apple OS?

Is it on Linux?

What is the web browser you are using?


Sounds like setting issue to with your network
more than a site issue....

I can't read anything because it's all written n Arabic any suggestions pls

Give Berlitz a call.