Mingle Staff,

I just checked my bank and "Successful Match" charged me $29.95 for membership- even though I chose to use the Trial Pay option instead! Now Mingle owes me $29.95 as well as the $34.00 charge for overdrafting my bank account. I have an email from Mingle acknowledging that my Trial Pay was successful (I chose Birch Box) I want both these bogus charges removed and refunded back to my bank account immediately. I do not want extra membership time in lieu of the actual money you helped yourselves to. I need to hear from you ASAP.

I am unable to email you as your token captcha is conveniently broken. I called you but am unwilling to leave my number and hope you call back. I am not a happy customer.

"Glittermoon"

This has been sent to Admin to review they should be contacting you on this matter.


Site Mod
Kristi

Successful Match has nothing to do with Mingle2. That's a different company. Mingle2 did not charge you $29.95. None of our services cost $29.95. They are either $29.85 or $29.99 depending if you are getting charged on the website or app.

I would recommend calling your credit card and letting them know that the charge was not made by you. It had nothing to do with Mingle2.

Thank you.