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Topic: Thank you come again, or not...
PacificStar48's photo
Sun 08/30/09 02:00 AM
It makes me so irratated when people treat cashiers, store staff, waiters/waitresses nastily.

I understand sometimes customers may have had a crappy day and just overwhelmed but it is getting more and more common. I try to be patient behind these customers but it really puts the considerate customers in a tough situation. You say something the bad customer will curse you out or worse. If you say nothing the clerk will sometimes treat you likewise.

But it does seem like more and more people have an attitude about it being alright to treat store employees badly. I don't know if it is TV or what? Some of it might be people constantly being snide about their job. I have seen "off duty" employees act terrible when they are customers. Especially if they are a "sister" retailer. Or a slightly more pretigeous retailer versus discounter.

The customer is NOT always right and I think it is poor management from the higher ups that allows customers to bully clerks or even department managers. More than once I have apoligized to the clerk after witnessing that kind of behavior and written companies commplaint letters. I don't know what else a customer can do.

I do often write comment cards when I get good service. And tip where it is allowed. Hopefully that helps.

munchiebellic's photo
Sun 08/30/09 02:12 AM

It makes me so irratated when people treat cashiers, store staff, waiters/waitresses nastily.

I understand sometimes customers may have had a crappy day and just overwhelmed but it is getting more and more common. I try to be patient behind these customers but it really puts the considerate customers in a tough situation. You say something the bad customer will curse you out or worse. If you say nothing the clerk will sometimes treat you likewise.

But it does seem like more and more people have an attitude about it being alright to treat store employees badly. I don't know if it is TV or what? Some of it might be people constantly being snide about their job. I have seen "off duty" employees act terrible when they are customers. Especially if they are a "sister" retailer. Or a slightly more pretigeous retailer versus discounter.

The customer is NOT always right and I think it is poor management from the higher ups that allows customers to bully clerks or even department managers. More than once I have apoligized to the clerk after witnessing that kind of behavior and written companies commplaint letters. I don't know what else a customer can do.

I do often write comment cards when I get good service. And tip where it is allowed. Hopefully that helps.

I love seeing my regulars. I have a family that comes through my line everytime i work. No matter how long they have to wait. I appreciate my customers. They keep me in a job. Its people like you that us in the service industry adore. I understand as humans we have bad days. And i have seen many cashiers have better than you attitudes. They dont get far in the company. The only issue i have with my job is not getting paid enough. I barely make over minimum wage. That is what i get for having to move and quit one store just to turn around and get hired a month later at the one i am at now. It just sucks that all the negative followed me, and i didnt get to keep the positive. My hire date changed so my bonus is gone out the window for six months, my discount card went bye bye, and my pay went down a whole dollar all just because they wouldnt transfer me. I find it a bit degrading.

Katzenschnauzer's photo
Sun 08/30/09 04:23 AM
Once when I was in Walmart I opened up a box of haircolor(for a friend of mine ha ha) to make sure everything was in there and it was before they started taping the boxes shut. An associate in her blue vest with pins, buttons, badges and pics of her children all over it said in a frenzy, "You can't open the boxes! Don't you see the signs?!?!" I never did see any signs. I figured it was her way of demonstrating authority.

BonnyMiss's photo
Sun 08/30/09 04:27 AM
Edited by BonnyMiss on Sun 08/30/09 04:30 AM
Double post

BonnyMiss's photo
Sun 08/30/09 04:29 AM
I respect check-out girls/boys and even the guys who collect the trolleys. I know these people have a hard time with some customers ( having worked in a department store when I was younger) I don't know what it was I was doing wrong, but I got verbal abuse from over dressed White women (yes, I know this sound racist) some of them did not want my hand to touch theirs as I proffered their change. Then there was the other extreme of the old White guys who tried to "hit" on me............. "Hello darky, fancy a cup of char when you get off work" There is NO NEED for rudeness!!! I found the richer they were the more venemous the insults.Shop assistants do a much needed public service, they are not robots, but living breathing human beings, give them the respect on that basis alone!!!

no photo
Sun 08/30/09 12:29 PM

I respect check-out girls/boys and even the guys who collect the trolleys. I know these people have a hard time with some customers ( having worked in a department store when I was younger) I don't know what it was I was doing wrong, but I got verbal abuse from over dressed White women (yes, I know this sound racist) some of them did not want my hand to touch theirs as I proffered their change. Then there was the other extreme of the old White guys who tried to "hit" on me............. "Hello darky, fancy a cup of char when you get off work" There is NO NEED for rudeness!!! I found the richer they were the more venemous the insults.Shop assistants do a much needed public service, they are not robots, but living breathing human beings, give them the respect on that basis alone!!!


flowerforyou

Katzenschnauzer's photo
Sun 08/30/09 03:35 PM

I respect check-out girls/boys and even the guys who collect the trolleys. I know these people have a hard time with some customers ( having worked in a department store when I was younger) I don't know what it was I was doing wrong, but I got verbal abuse from over dressed White women (yes, I know this sound racist) some of them did not want my hand to touch theirs as I proffered their change. Then there was the other extreme of the old White guys who tried to "hit" on me............. "Hello darky, fancy a cup of char when you get off work" There is NO NEED for rudeness!!! I found the richer they were the more venemous the insults.Shop assistants do a much needed public service, they are not robots, but living breathing human beings, give them the respect on that basis alone!!!


Trolleys! How cute. I love the different words for things in different countries/regions! We call them carts here.flowerforyou :thumbsup:

ReddBeans's photo
Sun 08/30/09 03:48 PM

Ok let me ask you this, why is it called an express lane if people are going to be slow a$$es? If you have never stepped into a walmart you might not understand this. Ok tonight i was working the 10 items or less lane and a woman with obviously more than 10 items comes through my line. Im not complaining about that mind you i get paid the same for 10 items or 100 items. Well i started ringing her stuff up, then i run out of room on my bagging turn table. And she just stares at it ok whatever i continue ringing the items and when i finish, unbagged items are sitting on my register. So she takes the bagged items at this point and i finish bagging the rest. Then i total out her order. She hands me a check to pay. Well since we do electronic checks i run it through and my register tells me when to tell the customer to electronically sign. So i tell her its ready and she waits two or three seconds then responds with "now its ready" she says it in a snotty way. By this point i am fed up with her. So i just kinda twist my face up and raise my eyebrow at the comment. She looks up at me and has the nerve to ask me it i had a problem. Of course i politely say no ma'am and hand her receipt to her. And she walls away. But truely, i wanted to rip this woman a new one. For one obviously she couldnt read, two she was rude to start off when i was just trying to do my job, and three she should have gone to a belted register to begin with, we were not busy at all. It was a slow saturday for a change. Anything like that just get under your skin sometimes and the only way to get it out of your system is to vent?


I started workin retail as a cashier when I was 16. I've worked at Fred's Dollar Store, K-Mart, Wal-Mart, Sam's Club, an Hill's over my many years. I could take years tellin u stories about people comin in an bein rude or because they've had a hard day they took it out on me. U just smile an let it roll off ur back. It's all part of bein in any kind of service job where u deal with the public.

After workin in retail, I'm the one that goes thru the register with my items very organized so it's easy baggin, I've got all my coupons at the ready, I'm always polite an talkative with the cashier, I'm takin my bags off the spinner as they're gettin filled an I'm standin there with my debit card at the ready when he/she hits the total button. I'd like to know that the cashier gets at least one polite thankful customer in their day. :thumbsup:

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