Customer Communication has become more wide spreade with the past 5 years, we can see that consumers are now complaining about the lack of competency and failure to show courtesy.

Some people will say that Customer Communication comes naturall, but what do you think?
I have three questions which i will ask you...
1. Did anyone taught you how to smile or laugh?
1. Did you knew how to reason as an adult during kindergarten stage?

Now of the two questions above, which will you say comes naturally?. . . If you say #1, you are correct.
Now, let's discuss #2 for a while, the art/skill to communicate has started the day you pronounced your first word, your parents leaped for joy, because at that time, they could understand and respond to you,BUT, you were not able to undserstand everything they said.

During your years of growing, you develop the ability to listen, understand and respond in relation to the topic been present.

It's the same patern that Customer Cmmuncation will take, it will all never come naturally to anyone, so this is where you come in, just like you fought to pronounce your first word, so it must be to adopt the skill of Communication in order that you will be competent, just making a greater asset to your company.

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The purpose of this post is for us to share our opinions which each, learn ways in which we can be more effective communicators, ways which we can make our customers leap for joy, knowing that they can understand us and to know that we are provide true customer service and values for them.

Are you intrested, let's hear your story, your opinion... beleive me, it will make a difference for someone.

EMIT:
Sales & Customer Service Intructor for 4 years.

LEADING TOPIC: Effective Communication
Lesson 1.(prt one): THE IDEAL SALES PERSON:

Customers are always saying; I am going to by from people who…
 Know what they are talking about
 Shows interest in me
 Want to help me
 We trust
 Offer solution to my problem
 Respond to me as individual
 Are on my side
 I like
 Who can be there if any thing goes wrong,

Been professionals, we look at things from the Customer’s point of view, bearing in mind that circumstances varies we don’t ask “How can I sell to a Customer?” instead we ask “How can I enable a Customer to buy from me?” always seeing things from the Customer’s viewpoint is a great start in any Progressive Sales as customer service agents in general and as an individual we…

 Buy from people we trust
 Buy from people who we can trust
 Buy from people we like
 Buy from people who will be there if any thing goes wrong.

The importance of displaying an ideal characteristic is a selling processes which enables you to become the kind of customer service agent you will want to buy from, you need to improve on your conversational skills, why not start at home?