Topic: Windows XP Service Pack 3 (KB936929)
CHEFRON's photo
Thu 05/15/08 07:37 AM
WHY AM I HAVING A PROBLEM AFTER DOWNLOADING THIS UPDATE?
WHEN I RESTART MY COMPUTER IT TELLING ME THAT WINDOWS XP DID NOT START NORMALLY, & IT GAVE A LIST OF OPTIONS TO TRY & CORRECT THE PROBLEM & I TRYED THEM, THEY DIDN'T WORK? I HAD TO GO INTO SAFE MODE TO DELEATE THE UPDATE IN ORDER TO RESTART MY COMPUTER NORMALLY" ANY ONE HAVE SOME ANSWERS FOR ME?:smile:

xander29's photo
Thu 05/15/08 07:42 AM
A rebooting problem related to the release of the Microsoft Windows XP Service Pack 3 is continuing to cause problems with certain Hewlett-Packard desktops that use AMD processors, although a new patch is expected in a few days.

The problem with SP3 first began appearing a few days after Microsoft released SP3 for its XP operating system. In a blog post, Jesper Johansson, a former Microsoft employee, has been detailing since May 8 problems caused by the service pack.

Click Here to Watch the Latest eWEEK Newsbreak Video.

So far, it seems that only HP desktops using processors from Advanced Micro Devices have had problems. In his posting, Johansson wrote that the problem relates back to HP, and possibly other OEMs, using the same images for AMD-based machines that were used with Intel-based hardware. The result when the SP3 service pack is applied is a number of problems, including endless rebooting.

On May 8, Microsoft spokespeople said they were aware of the problem and were investigating further. On May 12, Jake Whitman, an AMD spokesperson, confirmed that the issues with the HP desktops are related to the images that were used and that HP and Microsoft are working to issue a patch to users within a few days that will fix any issues to SP3.

Whitman added, "The number of systems that this had affected were minimal."

The comments from AMD confirm the problems that Johansson described in his posting.

"Because the image for both Intel and AMD is the same all have the intelppm.sys driver installed and running," Johansson wrote. "That driver provides power management on Intel-based computers. On an AMD-based computer, amdk8.sys provides the same functionality. Microsoft points out in a Knowledge Base article that installing both drivers on the same computer is an unsupported configuration, putting the blame on the OEM that deploys the image."

Johansson added: "Ordinarily, having intelppm.sys running on an AMD-based computer appears to cause no problems. However, on the first reboot after a service pack installation, it causes a big problem. The computer either fails to boot, as in my case, or crashes with a STOP error code of 0x0000007e."

In his blog, Johansson offers a number of fixes for users who have installed SP3 on affected AMD-based HP desktops.





in otherwords just leave it alone until they fix the bugs, like Vista :wink:

CHEFRON's photo
Thu 05/15/08 07:54 AM
Edited by CHEFRON on Thu 05/15/08 07:55 AM

A rebooting problem related to the release of the Microsoft Windows XP Service Pack 3 is continuing to cause problems with certain Hewlett-Packard desktops that use AMD processors, although a new patch is expected in a few days.

The problem with SP3 first began appearing a few days after Microsoft released SP3 for its XP operating system. In a blog post, Jesper Johansson, a former Microsoft employee, has been detailing since May 8 problems caused by the service pack.

Click Here to Watch the Latest eWEEK Newsbreak Video.

So far, it seems that only HP desktops using processors from Advanced Micro Devices have had problems. In his posting, Johansson wrote that the problem relates back to HP, and possibly other OEMs, using the same images for AMD-based machines that were used with Intel-based hardware. The result when the SP3 service pack is applied is a number of problems, including endless rebooting.

On May 8, Microsoft spokespeople said they were aware of the problem and were investigating further. On May 12, Jake Whitman, an AMD spokesperson, confirmed that the issues with the HP desktops are related to the images that were used and that HP and Microsoft are working to issue a patch to users within a few days that will fix any issues to SP3.

Whitman added, "The number of systems that this had affected were minimal."

The comments from AMD confirm the problems that Johansson described in his posting.

"Because the image for both Intel and AMD is the same all have the intelppm.sys driver installed and running," Johansson wrote. "That driver provides power management on Intel-based computers. On an AMD-based computer, amdk8.sys provides the same functionality. Microsoft points out in a Knowledge Base article that installing both drivers on the same computer is an unsupported configuration, putting the blame on the OEM that deploys the image."

Johansson added: "Ordinarily, having intelppm.sys running on an AMD-based computer appears to cause no problems. However, on the first reboot after a service pack installation, it causes a big problem. The computer either fails to boot, as in my case, or crashes with a STOP error code of 0x0000007e."

In his blog, Johansson offers a number of fixes for users who have installed SP3 on affected AMD-based HP desktops.





in otherwords just leave it alone until they fix the bugs, like Vista :wink:
THANK YOU SO MUCH" THAT WAS VERY HELPFUL" I FEEL A LOT BETTER ABOUT THIS NOW" I WAS THINKING THAT MY COMPUTER MAY HAVE A PROBLEM, I ASK A FRIEND OF MINE IF HE HAD DOWNLOADED THIS UPDATE & HE TOLD ME HE DID, I ASKED IF HE HAD A PROBLEM & HE TOLD ME THAT HE DIDN'T HAVE ANY PROBLEM'S" THANK'S AGAIN FOR SHADING SOME LIGHT ON THIS MATTER" drinker glasses

mostviper's photo
Thu 05/15/08 08:02 AM
YUP thats Microsoft.....NOW WITH THERE SERVICE PACK 3 THEY CAN KEEP EVEN CLOSER TABS ON PEOPLE.......JERKS!!!!!

CHEFRON's photo
Thu 05/15/08 08:06 AM

YUP thats Microsoft.....NOW WITH THERE SERVICE PACK 3 THEY CAN KEEP EVEN CLOSER TABS ON PEOPLE.......JERKS!!!!!
SO YOUR SAYING THAT THIS IS A WAY TO KEEP TABS ON PEOPLE WHO DOWNLOAD THIS UPDATE?

no photo
Thu 05/15/08 09:09 AM
Service Pack 3 is great, I have noticed an increase in performance, mainly in the frame rate of video games.

Johncenawlife316's photo
Thu 05/15/08 05:37 PM
Edited by Johncenawlife316 on Thu 05/15/08 05:38 PM
That's the very same problem I had and I had to do a full system recovery and run updates and everything for programs and redownload some programs.

Bottom line.. just wait or go to microsoft website and download it there after a while.

But before you do check you pc if you have an HP for HP updates then try to download it. That's what I did and I restart the pc on my owen and it worked fine.

So maybe the updates are working fine right now, who knows for sure.

I have a build HP from HP, just to let you know.


willy_cents's photo
Thu 05/15/08 05:42 PM

YUP thats Microsoft.....NOW WITH THERE SERVICE PACK 3 THEY CAN KEEP EVEN CLOSER TABS ON PEOPLE.......JERKS!!!!!



you can always go back to dos, no one can track you if you use it for everythinglaugh laugh laugh